3590 FID messages

From Wikistix

Information taken from Appendix B of the IBM® TotalStorage Enterprise Tape System 3590 Operator Guide.

Front panel FID messages
Message Message Meaning
FID1 These messages indicate device errors that require operator and service representative, or service representative only action. The device cannot perform any tasks. See “Appendix B. FID Messages” on page 101.
FID2 These messages report a degraded device condition. The customer can schedule a service call.
FID3 These messages report a degraded device condition. The customer can schedule a service call.
FID4 These messages report a service circuitry failure. The customer can schedule a service call.
Tape drive FID messages
FID Description Customer Action
00-09 Configuration or Setup Problem Call for service
90-98 Drive Problem Call for service
9A ACF or Cartridge Problem
  1. Ensure you are using correct cartridge, 3590 only.
  2. This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge.
    Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
  3. This failure may be caused by a magazine. Try another magazine.
  4. Call for service if problem remains.
9B ACF or Cartridge Problem
  1. Check the position of all cartridges to ensure they are properly positioned in the magazine and in the priority cell. A cartridge that extends too far into the magazine in the import position or a damaged cartridge can cause this error.
  2. Remove the magazine and look for any obvious obstructions.
  3. Try another magazine in the ACF.
  4. Call for service if problem remains.
9C-9E Drive Problem Call for service
9F ACF or Cartridge Problem
  1. Ensure you are using correct cartridge, 3590 only.
  2. This failure may be caused by a damaged cartridge. Before replacing any FRUs, inspect the cartridge that was being used when the error occurred for physical defects. Replace the cartridge if it is damaged.
  3. This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge if necessary.
    Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
  4. Call for service if problem remains.
A0-A6 Drive Problem Call for service
A7, A8, A9 ACF or Cartridge Problem
  1. Ensure you are using correct cartridge, 3590 only.
  2. This failure may be caused by a damaged cartridge. Before replacing any FRUs, inspect the cartridge that was being used when the error occurred for physical defects. Replace the cartridge if it is damaged.
  3. This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge if necessary.
    Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
  4. This failure may be caused by a magazine. Try another magazine.
  5. Call for service if problem remains.
B0, B1 Drive Problem Call for service
B3, B4 Cartridge or Drive Problem
  1. This failure may be caused by a damaged cartridge. Inspect the cartridge that was being used when the error occurred for physical defects. Replace the

cartridge if it is damaged.

  1. Call for service if problem remains.
B3, B4 Drive Problem Call for service
B9, BA, BB, BC Cartridge or Drive Problem
  1. This failure may be caused by a damaged cartridge. Inspect the cartridge that was being used when the error occurred for physical defects. Replace the

cartridge if it is damaged.

  1. Call for service if problem remains.
BD-C0 Drive Problem Call for service
C1 Drive or Power Problem This error may be caused by reduction of power or a power failure to the drive. If not a power failure, call for service.
C2-C4 Drive Problem Call for service
C5 Cartridge or Drive Problem
  1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
  2. Call for service if problem remains.
C6 Drive Problem Call for service
C7 Cartridge or Drive Problem
  1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
  2. Call for service if problem remains.
C8-D2 Drive Problem Call for service
D3 Cartridge or Drive Problem
  1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
  2. Call for service if problem remains.
D8-E4 Drive Problem Call for service
E5 Drive Microcode Problem Call for service
E6-EF Drive Problem Call for service
F0-F2 Cartridge or Drive Problem
  1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
  2. Call for service if problem remains.
F3 Cartridge or Drive Problem
  1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
  2. Call for service if problem remains.
F4 Drive Problem Call for service
F5 SCSI Bus or Fibre Channel Problem See “SCSI Bus” on page 105 or “Fibre Channel” on page 109.
F6 Cleaning needed for performance reasons. Clean the tape drive (run clean tape). If this FID continues to be posted, call for service.
FE Cartridge or Drive Problem
  1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
  2. Call for service if problem remains.
FF Operator Procedure or Host Problem FID FF is always presented to the host in SCSI Request Sense Data. Some types of problems also present this FID on the operator panel.
  1. FID FF Displayed on Drive Panel: (It also went to the host.)
    • FID FF is automatically displayed when the operator selects Force Error Dump from the operator Services menu.
    • Action: Remove the dump icon and the FID message by pressing the Reset Push button or by powering the drive OFF, and then ON.
    • The FID message can be removed without removing the dump icon by selecting Reset Drive on the operator Services menu.
  2. FID FF Displayed at Host Only - Not on Drive Panel: (It went to the host only.)
    • The host receives this FID, but it is not presented on the drive operator panel. If FID FF was reported in host error log via a SIM message, then perform action indicated in SIM message codes (such as clean drive).
    • This FID is presented for an invalid and unsupported SCSI command or parameter, which is a SCSI application program software problem. Sense data exists at the host.
    • This FID can also be presented for a drive operator procedural problem. For example, FID FF is presented when a magazine is not in the ACF and the host issues a Load command. Another example is when the operator tries to switch to random mode and the magazine is not locked.
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